Frequently Asked Questions
Have questions? We've got answers! Explore our comprehensive FAQ section to find everything you need to know about our products, ordering process, shipping, and more.
Our Products
Learn about the quality, safety, and intended uses of our research products.
Ordering
Find details about payment methods, order modifications, and bulk purchases.
Shipping
Discover shipping options, delivery timelines, and tracking information.
Returns & Refunds
Understand our policies for returns, refunds, and handling damaged products.
Product Information
At CellSpark, we provide a variety of high-quality research peptides, chemicals, and compounds intended exclusively for laboratory research purposes. Our products are designed for use in scientific studies and are not intended for human consumption or medical applications.
Yes, all our products undergo stringent quality control testing to ensure they meet the highest standards of purity and potency. We provide Certificates of Analysis (COA) for most products to verify their quality.
No. Our products are strictly for laboratory research purposes and are not intended for use in any form of human or animal testing, unless explicitly stated. Misuse for any other purposes may result in legal consequences.
Our products are intended solely for research purposes in laboratory settings. They are not for human or animal therapeutic use. We advise researchers to consult appropriate authorities and ethical guidelines before use in any medical research projects.
No. Our products are not FDA-approved, as they are not intended for human consumption or therapeutic use. They are designed for laboratory research use only and are not subject to FDA regulation.
Currently, we do not offer free samples of our products. However, you can purchase small quantities of most products to evaluate their suitability for your research.
Each product has specific storage requirements. We recommend storing our products in a cool, dry place, away from direct sunlight and moisture. Please refer to the product’s label or data sheet for precise storage instructions.
We cannot provide specific guidance on mixing our products with other chemicals, as compatibility depends on the nature of the compounds involved. Researchers are advised to perform their own tests and ensure proper safety protocols are followed.
Ordering & Payment
We accept payments via Bitcoin (BTCpay), Venmo, and CashApp. These methods provide secure and reliable payment processing for your order.
To place an order, simply browse our product catalog, select the items you wish to purchase, and proceed to checkout. You will be prompted to provide payment information and shipping details. Once your payment is processed, we will ship your order as soon as possible.
No, there is no minimum order quantity. You can purchase any quantity of our products, subject to availability. For bulk orders, please contact us directly for special pricing.
Yes, we do accept purchase orders from recognized businesses, research institutions, and universities. Please reach out to our customer service team at support@cell-spark.com for further details on how to place a purchase order.
Once an order has been confirmed and payment is processed, we are unable to modify or cancel the order. If you need to make changes, please contact us immediately at support@cell-spark.com and we will try to accommodate your request if the order hasn't yet been processed for shipping.
Shipping & Delivery
We offer various shipping methods including standard, expedited, and next-day delivery. The shipping method will depend on your location and the urgency of your order. Please refer to our shipping policy for further details on estimated delivery times.
Once your order has been shipped, you will receive an email with tracking information. You can track your package using the tracking number provided via the shipping carrier’s website.
At this time, we only ship within the United States. We do not offer international shipping, but we are working to expand our shipping options in the future.
We do not ship to P.O. boxes. Please provide a physical shipping address when placing your order to ensure successful delivery.
If you need to update your shipping information after placing an order, please contact us immediately at support@cell-spark.com. We will do our best to make changes if the order has not yet been shipped.
Returns & Refunds
Due to the nature of our products, we cannot accept returns. All sales are final. If your product is damaged or defective, please contact us within 7 days of receiving your order for a resolution.
If your order arrives damaged, please contact us immediately at support@cell-spark.com. We will investigate the issue and may offer a replacement or refund depending on the circumstances.
If we send the wrong product or your order is incorrect, please notify us within 7 days of receiving the package. We will arrange for a return or exchange and, if necessary, issue a full refund.
Account Information
To create an account, click the "Sign Up" button on the top right of our website. You will be prompted to provide your email address, create a password, and enter basic information to set up your account. Once your account is created, you can easily manage your orders, track shipments, and access your order history.
If you forget your password, click on the "Forgot Password" link on the login page. You will be prompted to enter your email address, and we will send instructions to help you reset your password.
To update your account information, log into your account and visit your profile settings. You can edit your contact details, shipping address, and payment methods. For any further assistance, contact our support team at support@cell-spark.com.
Legal Information
Do you comply with all applicable laws?
Yes, CellSpark complies with all applicable federal and state laws concerning the sale of research chemicals. We do not support any illegal use of our products and cooperate fully with law enforcement and regulatory authorities.
Are your products legal to purchase?
Our products are legal to purchase for research purposes in the United States. However, it is your responsibility to comply with local laws and regulations regarding the purchase and use of research chemicals in your region.
What happens if I misuse your products?
Misusing our products for non-research purposes is strictly prohibited and could lead to serious legal consequences. Any misuse will result in the immediate suspension of your account, and we may report such activity to the relevant authorities.
What is your disclaimer for research chemicals?
Our products are sold exclusively for legal research purposes. CellSpark assumes no liability for any misuse of our products. By purchasing from us, you agree to use our products only in compliance with local laws and regulations.
Contact Us
If you have any questions or need assistance, please feel free to contact us
Sales Department
Email: sales@cell-spark.com
Orders Department
Email: orders@cell-spark.com
Support Department
Email: support@cell-spark.com
We are here to assist you with any inquiries you may have!
Thank You For Chosing CellSpark
Frequently Asked Questions
Have questions? We've got answers! Explore our comprehensive FAQ section to find everything you need to know about our products, ordering process, shipping, and more.
Our Products
Learn about the quality, safety, and intended uses of our research products.
Ordering
Find details about payment methods, order modifications, and bulk purchases.
Shipping
Discover shipping options, delivery timelines, and tracking information.
Returns & Refunds
Understand our policies for returns, refunds, and handling damaged products.
Product Information
At CellSpark, we provide a variety of high-quality research peptides, chemicals, and compounds intended exclusively for laboratory research purposes. Our products are designed for use in scientific studies and are not intended for human consumption or medical applications.
Yes, all our products undergo stringent quality control testing to ensure they meet the highest standards of purity and potency. We provide Certificates of Analysis (COA) for most products to verify their quality.
No. Our products are strictly for laboratory research purposes and are not intended for use in any form of human or animal testing, unless explicitly stated. Misuse for any other purposes may result in legal consequences.
Our products are intended solely for research purposes in laboratory settings. They are not for human or animal therapeutic use. We advise researchers to consult appropriate authorities and ethical guidelines before use in any medical research projects.
No. Our products are not FDA-approved, as they are not intended for human consumption or therapeutic use. They are designed for laboratory research use only and are not subject to FDA regulation.
Currently, we do not offer free samples of our products. However, you can purchase small quantities of most products to evaluate their suitability for your research.
Each product has specific storage requirements. We recommend storing our products in a cool, dry place, away from direct sunlight and moisture. Please refer to the product’s label or data sheet for precise storage instructions.
We cannot provide specific guidance on mixing our products with other chemicals, as compatibility depends on the nature of the compounds involved. Researchers are advised to perform their own tests and ensure proper safety protocols are followed.
Ordering & Payment
We accept payments via Bitcoin (BTCpay), Venmo, and CashApp. These methods provide secure and reliable payment processing for your order.
To place an order, simply browse our product catalog, select the items you wish to purchase, and proceed to checkout. You will be prompted to provide payment information and shipping details. Once your payment is processed, we will ship your order as soon as possible.
No, there is no minimum order quantity. You can purchase any quantity of our products, subject to availability. For bulk orders, please contact us directly for special pricing.
Yes, we do accept purchase orders from recognized businesses, research institutions, and universities. Please reach out to our customer service team at support@cell-spark.com for further details on how to place a purchase order.
Once an order has been confirmed and payment is processed, we are unable to modify or cancel the order. If you need to make changes, please contact us immediately at support@cell-spark.com and we will try to accommodate your request if the order hasn't yet been processed for shipping.
Shipping & Delivery
We offer various shipping methods including standard, expedited, and next-day delivery. The shipping method will depend on your location and the urgency of your order. Please refer to our shipping policy for further details on estimated delivery times.
Once your order has been shipped, you will receive an email with tracking information. You can track your package using the tracking number provided via the shipping carrier’s website.
At this time, we only ship within the United States. We do not offer international shipping, but we are working to expand our shipping options in the future.
We do not ship to P.O. boxes. Please provide a physical shipping address when placing your order to ensure successful delivery.
If you need to update your shipping information after placing an order, please contact us immediately at support@cell-spark.com. We will do our best to make changes if the order has not yet been shipped.
Returns & Refunds
Due to the nature of our products, we cannot accept returns. All sales are final. If your product is damaged or defective, please contact us within 7 days of receiving your order for a resolution.
If your order arrives damaged, please contact us immediately at support@cell-spark.com. We will investigate the issue and may offer a replacement or refund depending on the circumstances.
If we send the wrong product or your order is incorrect, please notify us within 7 days of receiving the package. We will arrange for a return or exchange and, if necessary, issue a full refund.
Account Information
To create an account, click the "Sign Up" button on the top right of our website. You will be prompted to provide your email address, create a password, and enter basic information to set up your account. Once your account is created, you can easily manage your orders, track shipments, and access your order history.
If you forget your password, click on the "Forgot Password" link on the login page. You will be prompted to enter your email address, and we will send instructions to help you reset your password.
To update your account information, log into your account and visit your profile settings. You can edit your contact details, shipping address, and payment methods. For any further assistance, contact our support team at support@cell-spark.com.
Legal Information
Do you comply with all applicable laws?
Yes, CellSpark complies with all applicable federal and state laws concerning the sale of research chemicals. We do not support any illegal use of our products and cooperate fully with law enforcement and regulatory authorities.
Are your products legal to purchase?
Our products are legal to purchase for research purposes in the United States. However, it is your responsibility to comply with local laws and regulations regarding the purchase and use of research chemicals in your region.
What happens if I misuse your products?
Misusing our products for non-research purposes is strictly prohibited and could lead to serious legal consequences. Any misuse will result in the immediate suspension of your account, and we may report such activity to the relevant authorities.
What is your disclaimer for research chemicals?
Our products are sold exclusively for legal research purposes. CellSpark assumes no liability for any misuse of our products. By purchasing from us, you agree to use our products only in compliance with local laws and regulations.
Contact Us
If you have any questions or need assistance, please feel free to contact us
Sales Department
Email: sales@cell-spark.com
Orders Department
Email: orders@cell-spark.com
Support Department
Email: support@cell-spark.com
We are here to assist you with any inquiries you may have!
Thank You For Chosing CellSpark