Refund and Return Policy

Effective Date: November 26, 2024

Our Return & Refund Policy

Please Review our return and refund policy below

No Returns Policy

Due to the sensitive and perishable nature of our products, particularly peptides, we do not accept returns on any products once they have been shipped.

No Refunds Policy

CellSpark does not offer refunds for any purchases once the order has been processed and shipped.

Reasons for No Returns & No Refunds

Product Degradation

Peptides are highly sensitive to temperature, light, and humidity, which can compromise their quality.

Contamination Risks

Returning products may expose them to contamination, compromising their safety and effectiveness.

Shelf Life & Stability

Strict storage conditions are required for many peptides, and returning them could compromise their potency.

If you have any further questions, please don't hesitate to reach out to our support team.

Damaged or Defective Products

If you receive a damaged or defective product, please review the process outlined below

Notify Us Within 48 Hours

Claims for damaged or defective products must be submitted within 48 hours of receiving the order. Notifications made after 48 hours will not be eligible for return or replacement.

Provide Proof of Damage

Submit clear, dated photographs of the damaged product and packaging. These images are required for our investigation and to assess the extent of the damage.

Retain Packaging & Product

Keep the original packaging and product for inspection. If the damage is due to packaging errors or shipping, we may approve a return or replacement after investigation.

Our Investigation Process

Packaging Error

If the damage was caused by a packaging error, we will consider a replacement or, in some cases, a return.

Shipping Damage

If the damage occurred during shipping, we will work with the carrier to resolve the issue. Additional documentation may be required.

Resolution

After a thorough investigation, we will provide instructions for return or replacement, based on the outcome.

Please note: Claims for damaged or defective products submitted after 48 hours of delivery will not be eligible for return or replacement.

Order Cancellation

Once an order has been placed and payment has been processed, it cannot be canceled or altered. Please review the details below

No Cancellations or Modifications

Once an order is placed and payment is processed, it cannot be canceled or altered. Orders are processed immediately, and shipping begins shortly after.

Ensure Correct Details

Please ensure all details, including product selections and shipping information, are correct before completing your purchase to avoid any issues.

We recommend double-checking your order before finalizing the purchase to prevent any inconveniences.

Product Use and Disclaimers

Once an order has been placed and payment has been processed, it cannot be canceled or altered. Please review the details below

Product Use

Our products are strictly for research purposes only and are not intended for human consumption, medical, or therapeutic uses. By purchasing from CellSpark, you agree to use our products solely for research purposes.

Legal Compliance

You are responsible for ensuring compliance with state laws regarding the purchase and use of our products. CellSpark complies with federal laws, but local regulations may vary.

No Warranties or Guarantees

CellSpark makes no warranties or guarantees regarding the performance or expectations of our products. All products are sold as-is, and we cannot guarantee results.

Limitations of Liability

CellSpark is not liable for any damages or claims arising from the use of our products. Our liability is limited to the purchase price of the involved items.

Dispute Resolution & Governing Law

Arbitration

Any disputes related to your purchase or products sold by CellSpark will be resolved through binding arbitration, not in court. By purchasing, you waive your right to a trial by jury.

Governing Law

This policy is governed by the laws of the state where CellSpark is based. Any disputes will be subject to the exclusive jurisdiction of those courts.

By purchasing products from CellSpark, you confirm that you have read, understood, and agree to abide by our No Refund & No Return Policy, acknowledging that this policy is legally binding and enforceable in all states where CellSpark operates; if you do not agree with these terms, we strongly encourage you to reconsider your purchase.

Contact Us

If you have any questions or need assistance, please feel free to contact us

We are here to assist you with any inquiries you may have!