Privacy Policy

Effective Date: November 26, 2024

Your Privacy Matters

We value your privacy and are committed to safeguarding your personal information. Learn how we collect, use, and protect your data.

Information We Collect

We collect personal information and usage data when you interact with our website and services. This may include information you provide directly, as well as data we collect through automated technologies.

Personal Information

Includes information such as your name, email address, shipping address, billing information, and other details you provide when you make a purchase or contact us.

Usage Data

Includes information automatically collected through the use of cookies or similar technologies, such as your IP address, browser type, pages visited, and the time spent on our site.

At CellSpark, we are committed to protecting your privacy and handling your personal information with care in accordance with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) for California residents. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or make a purchase. By using our website and services, you agree to the practices outlined in this Privacy Policy.

How We Use Your Information

We use the information we collect to enhance your experience and serve you effectively. Here's how:

Process and Fulfill Your Orders

We use your information to process and deliver the products you've purchased, ensuring smooth transactions and timely deliveries.

Communicate with You

We may send you updates, promotional materials, or important information if you have opted in to receive them.

Improve Our Website and Services

Your usage data helps us understand how to improve our website and services for a better user experience.

Provide Customer Support

We use your information to provide prompt and effective support whenever you have questions or issues.

Comply with Legal Obligations

Your data is used to comply with legal obligations, resolve disputes, and ensure our operations are legally sound.

Enhance Security and Prevent Fraud

We use your information to enhance the security of our platform and prevent fraudulent activities, ensuring a safe shopping experience.

How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

With Trusted Service Providers

We may share your information with trusted third-party providers who assist in processing payments, delivering products, or offering customer support services.

In the Event of a Business Transfer

Your information may be shared as part of a business transaction such as a merger, acquisition, or sale of company assets.

When Required by Law

We may share your information if required to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

How We Protect and Manage Your Information

From security to cookies and third-party links, we take your privacy seriously. Here's how we handle your data.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, please be aware that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and other tracking technologies to collect information about how you use our website and to enhance your experience. You can manage your cookie preferences through your browser settings, although disabling cookies may limit some functionalities.

Third-Party Links

Our website may contain links to third-party websites that are not controlled by CellSpark. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Age Restriction

Our services are meant for individuals over the age of 21. We will delete any information if it is found that an underage user provided personal data.

California Privacy Rights (CCPA)

As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Here are your rights:

The Right to Request Information

You can request details about the categories of personal information we collect and how it is used.

The Right to Request Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions.

The Right to Opt-Out

You can opt-out of the sale of your personal information at any time.

The Right to Non-Discrimination

You are entitled to non-discriminatory treatment when exercising your rights under the CCPA.

Your Rights and Choices

In addition to the rights granted under CCPA, you have other choices regarding your personal information:

Access and Update Your Information

You have the right to access and update your personal information anytime.

Delete Your Personal Information

You can delete your personal information, subject to legal limitations.

Opt-Out of Marketing Communications

Feel free to opt-out of receiving marketing communications from us at any time.

Request a Copy of Your Data

You may request a copy of your personal information in a machine-readable format for transfer to another provider.

Security

We take reasonable precautions to protect your personal information. Below is how we ensure your data remains secure:

Online Security

We use industry-standard encryption technologies to protect sensitive information submitted through our website. When you place an order, your financial data (e.g., credit card information) is transmitted using SSL (Secure Sockets Layer) technology. You can verify this by checking for a closed lock icon in your browser’s address bar or looking for “https” in the URL.

Offline Security

In addition to online measures, we employ physical, technical, and administrative safeguards to protect your personal data from unauthorized access or disclosure. Only authorized personnel who need to access personal data to perform their job functions are granted access to your information. Data is stored in secure, encrypted servers located in protected environments.

Additional Information

When you make a purchase, we collect certain information. Here’s how we use it and what you can expect:

Contact Information

We collect your name, email address, shipping address, and phone number to process and deliver your orders. This information is used to fulfill your order and communicate order status updates. By providing this data, you consent to its use for these purposes.

Financial Information

We require financial details such as credit card number, expiration date, and billing address to process your transactions. This information is securely handled and processed by trusted third-party payment processors. We do not store your full credit card number on our systems to minimize risk.

While we strive to maintain a secure environment for your personal data, we cannot guarantee absolute security due to the inherent risks of online transactions. By using our website, you agree that we are not liable for any damages resulting from unauthorized access to your information, except as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your privacy and handle your personal information.

Contact Us

If you have any questions or need assistance, please feel free to contact us

We are here to assist you with any inquiries you may have!