Terms and Conditions
Effective Date: November 26, 2024
Introduction
Understand the foundation of our terms and the importance of compliance.
Welcome to CellSpark!
These Terms of Service (the "Agreement") govern your access to and use of the website, services, and products provided by CellSpark ("we," "us," "our," or "CellSpark"). By accessing, browsing, or purchasing products from our website, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and other policies that are incorporated by reference. Please read these Terms carefully before using the services or purchasing products.
If you do not agree to these Terms, you must immediately discontinue your use of our website and services.
Understanding and adhering to these terms ensures a smooth and lawful experience on our platform.
User Agreement
Understand the foundation of our terms and the importance of compliance.
Acceptance of Terms
By using CellSpark, you confirm that you have read, understood, and agree to comply with these Terms. Continued use after updates indicates acceptance of changes.
Intended Users
Products are exclusively for laboratory research purposes and qualified professionals. Buyers must be at least 21 years old and comply with all applicable laws.
Research Use Only
Our products are strictly for research purposes. Any misuse, including use for human consumption, is prohibited and will result in account termination.
Dispute Resolution
All disputes shall be resolved through arbitration, rather than in court, in accordance with applicable laws. The arbitration process will take place in the jurisdiction of CellSpark's operational headquarters.
Understanding and adhering to these terms ensures a smooth and lawful experience on our platform.
Product Information
Ensure safe and compliant use of our products and services.
Prohibited Use
Our Products must not be used for human consumption, medical treatment, or any unauthorized purpose. Misuse will result in account suspension and potential legal action.
Product Disclaimer
Products are sold "as is," with no guarantees regarding suitability. CellSpark disclaims liability for damages arising from improper use.
Safety Protocols
Buyers are responsible for ensuring appropriate handling, storage, and disposal of products to prevent accidents or regulatory breaches.
Your compliance with usage restrictions ensures the safety and integrity of our operations.
Intellectual Property and Usage Rights
Understand your rights and our limitations.
Intellectual Property
All content on the CellSpark website is protected by copyright and trademark laws. Reproduction or use without consent is prohibited.
Product Usage Rights
Users are granted a limited, non-transferable license to use CellSpark's products exclusively for research purposes. Any unauthorized use of the products is prohibited and may result in legal action.
Our intellectual property policies protect our rights, while usage rights ensure products are used within legal and research standards.
Shipping and Delivery
Get clarity on our shipping processes and responsibilities.
Shipping and Delivery
Orders are processed promptly, but delivery times vary. CellSpark is not liable for delays caused by carriers or incorrect shipping information.
Force Majeure
CellSpark is not responsible for delays caused by unforeseen events, including natural disasters, strikes, or supply shortages.
Delivery Estimates
Estimated delivery times are provided at checkout. Delays may occur due to customs or external factors.
We strive to ensure timely deliveries while managing external factors beyond our control.
Returns, Refunds, and Order Issues
Addressing post-purchase concerns with clarity and fairness.
No Return Policy
Due to the sensitive and perishable nature of our products, particularly peptides, we do not accept returns on any products once they have been shipped.n.
No Refund Policy
Due to the sensitive and perishable nature of our products, particularly peptides, we do not accept refund on any products once they have been shipped.
Damaged Product
If a product is damaged during shipping, processing, or has a manufacturing defect, we will reship the same product. Claims must be submitted within 48 hours of delivery.
Payment Chargebacks and Fraudulent Claims
Understand our policies regarding chargebacks and fraudulent claims.
Payment Chargebacks
If a chargeback is initiated, we will investigate the reason and may request proof of the transaction. Chargebacks are subject to review, and users may face penalties if found invalid.
Fraudulent Claims
Fraudulent claims, such as false product returns or disputed transactions, will be investigated. Any fraudulent activity may result in account suspension and legal action.
We take fraud prevention seriously to ensure a safe and secure shopping experience for all customers. For any disputes, please contact our support team.
Our return and refund policies are designed to resolve issues promptly and fairly.
Privacy Policy
Learn about how we collect, use, and protect your personal information.
Data Collection
We collect personal information when you make a purchase, register, or interact with our website. This includes contact details, payment information, and browsing behavior.
Data Security
Your personal data is encrypted and stored securely. We use industry-standard encryption methods to safeguard sensitive information.
Data Sharing
We may share your data with trusted third-party vendors who assist us in delivering our services, but we do not sell your personal information to others.
Data Privacy
We respect your privacy and commit to protecting your personal data as outlined in our Privacy Policy. Information is used for processing orders and improving services.
Data Security
CellSpark employs encryption and other security measures to protect sensitive customer data from unauthorized access or breaches.
Our Privacy Policy ensures that your personal information is treated with the utmost respect and confidentiality.
Account Management
How to manage your account and responsibilities as a user.
Account Creation
To access certain features, you must create an account with accurate and current information. Ensure your login credentials are kept secure.
Password Security
It is your responsibility to maintain the confidentiality of your account password. Notify us immediately if your account is compromised.
Account Updates
You may update your account details, such as billing information or contact details, via the account settings page. Ensure all information remains up-to-date.
Managing your account ensures a smooth and secure experience on our platform. Keep your details current and protect your login information.
Product Availability and Pricing
Information regarding product availability and our pricing policy.
Product Availability
While we strive to keep products in stock, availability is subject to change based on demand and supply chain conditions. Items may be temporarily unavailable.
Pricing Accuracy
Prices are subject to change without notice. While we make every effort to ensure the accuracy of product prices, errors may occur, in which case we will notify customers promptly.
Discounts and Promotions
CellSpark may offer discounts and promotions from time to time. These are subject to availability and cannot be combined with other offers unless stated otherwise.
Stay informed about product availability, pricing updates, and special promotions to make the most of your shopping experience.
Compliance
Ensuring our operations align with global standards and regulations.
Legal Compliance
CellSpark adheres to all applicable laws and regulations concerning product safety, labeling, and consumer protection. We also ensure that our practices align with data protection laws.
Industry Standards
We comply with all relevant industry standards for quality control, shipping procedures, and customer care, ensuring the best possible service for our clients.
Our commitment to legal compliance ensures that we operate ethically, protect customer interests, and adhere to best practices in our industry.
Governing Law and Legal Framework
The legal guidelines that govern your relationship with CellSpark.
Governing Law
All disputes and legal matters shall be governed by the laws of the jurisdiction where CellSpark is headquartered. International customers are subject to these same terms and conditions.
Dispute Resolution
All disputes shall be resolved through arbitration, rather than in court, in accordance with applicable laws. The arbitration process will take place in the jurisdiction of CellSpark's operational headquarters.
User Responsibilities
Users agree to use CellSpark’s products and services responsibly, adhering to all applicable laws and regulations. Any misuse or violation of terms may result in immediate termination of access.
Indemnification
Users agree to indemnify and hold CellSpark harmless from any claims, damages, or losses arising from their misuse of products, violation of terms, or failure to comply with applicable laws.
Important Legal Disclaimers
Clarifying limitations of liability and product guarantees.
Product Accuracy
CellSpark makes no representations or warranties regarding the accuracy of product descriptions or the suitability of products for specific applications. All product details are provided based on information from suppliers and manufacturers.
Limitations of Liability
We are not responsible for any damages arising from misuse of products or errors in shipping. Our liability is limited to the purchase amount of the product in question.
Final Legal Provisions
Additional clauses and provisions governing your use of our services.
Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, it shall be severed, and the remaining provisions shall remain in full force. The invalid provision will be replaced by one that closely reflects the original intent of the parties.
Waiver
Failure to enforce any provision of these Terms and Conditions shall not be construed as a waiver of that provision or any other provision, nor shall it affect the right of either party to enforce any provision at any time in the future. Any waiver of a provision must be made in writing and signed by an authorized representative of the enforcing party.
Product Use and Responsibility
Important terms for product usage and research compliance.
Research Purposes Only
All compounds and research materials sold by CellSpark are intended solely for laboratory and research purposes. These products are not FDA-approved for human consumption and must not be used for in vivo testing, clinical trials, or any other non-research applications. Unauthorized use is prohibited, and purchasers assume all risks associated with misuse.
Strict Usage Compliance
By purchasing our products, you agree to use them only within a controlled research setting. Any use outside of this context is a violation of these terms, and CellSpark is not responsible for misuse or damages resulting from such actions.
By purchasing and using CellSpark products, you confirm your acceptance of these terms, agree to resolve disputes exclusively through arbitration, waive participation in class-action suits, and consent to the governing laws and jurisdiction. These provisions ensure the validity of the terms and protect CellSpark from potential liabilities.
Changes to Terms and Conditions
Stay informed about updates to our Terms and Conditions.
Right to Modify Terms
We reserve the right to modify or update these Terms at any time. Users will be notified of significant changes, and continued use after changes indicates acceptance of the new terms.
Notification of Changes
Users will be notified of any updates via email or website notification. It is your responsibility to review the terms regularly for any updates.
It is your responsibility to review these Terms periodically to stay informed of any updates.
Acknowledgments
By using our services, you acknowledge and accept the terms outlined in this document.
Agreement to Terms
By accessing or using our services, you agree to comply with the terms and conditions set forth in this document. If you disagree, please refrain from using our website.
Changes to Terms
We may update these Terms from time to time. You will be notified of changes, and continued use of our services signifies acceptance of the new terms.
Your continued use of the site and services confirms your acknowledgment of these Terms and Conditions.
Customer Support and Communication
Reach out for assistance or more information regarding our services.
Customer Service
If you need assistance with an order or product inquiry, contact our customer support team. We're available to help during business hours.
Communication Channels
We offer various communication channels, including email or online support. Reach out through the contact section on our website for assistance.
FAQ and Help Center
Visit our FAQ and Help Center for answers to commonly asked questions. This section provides quick solutions to common issues.
Our customer support team is here to ensure your experience with us is smooth. Contact us with any concerns or questions.
Contact Us
If you have any questions or need assistance, please feel free to contact us
Sales Department
Email: sales@cell-spark.com
Orders Department
Email: orders@cell-spark.com
Support Department
Email: support@cell-spark.com
We are here to assist you with any inquiries you may have!
Please Read Our Comprehensive Terms and Conditions
If you have difficulty understanding the information in our infographic policy, we strongly encourage you to read this more detailed and comprehensive version for a complete understanding of our terms and conditions.
Terms and Conditions
Effective Date: November 26, 2024
Welcome to CellSpark! These Terms and Conditions (the "Agreement") govern your access to and use of the website, services, and products provided by CellSpark ("we," "us," "our," or "CellSpark"). By accessing, browsing, or purchasing products from our website, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and other policies that are incorporated by reference. Please read these Terms carefully before using the services or purchasing products.
If you do not agree to these Terms, you must immediately discontinue your use of our website and services.
1. Acceptance of Terms and Agreement
1.1 Binding Agreement: By using the website or services of CellSpark, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. This Agreement constitutes a legally binding contract between you (the "User" or "Customer") and CellSpark, and applies to all transactions and interactions between you and CellSpark.
1.2 Modifications: CellSpark reserves the right to update or change these Terms at any time. Any amendments will be posted on our website, and the updated version will become effective immediately upon posting. Your continued use of our website after such modifications constitutes acceptance of the revised Terms. We encourage you to periodically review these Terms to stay informed of any changes.
1.3 Superseding Agreement: These Terms supersede any prior agreements, communications, or understandings, whether written or oral, related to the use of our website, products, or services. Any prior terms, conditions, or agreements between the parties are now void and replaced by this Agreement.
2. Eligibility to Use the Website and Services
2.1 Age Requirement: You must be at least 21 years of age to use this website, create an account, or make purchases. By using the website, you represent and warrant that you are at least 21 years of age or older. If you are under 21, you may only use the website with the involvement of a parent or legal guardian.
2.2 Legal Capacity: You represent and warrant that you are legally capable of entering into a binding contract, and that you are not restricted or prohibited from using the website by applicable law or any agreement to which you are a party.
2.3 Account Registration: In order to make purchases, you may be required to register for an account with CellSpark. By registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration process. You agree to keep this information up-to-date and accurate.
2.4 Prohibited Uses: You may not use the website for any unlawful, illegal, fraudulent, or malicious purpose, nor may you engage in any activity that would disrupt or impair the functionality or security of the website. Prohibited activities include, but are not limited to, hacking, data mining, scraping, spamming, or transmitting harmful code or viruses.
3. Product Information and Usage
3.1 Product Descriptions: We make reasonable efforts to ensure that the product descriptions, pricing, and other content on the website are accurate and up-to-date. However, we do not guarantee that this information is free from errors or omissions. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3.2 Product Use and Disclaimer: All products sold by CellSpark are intended exclusively for research purposes unless otherwise specified. Products should not be used for human consumption, medical, pharmaceutical, or cosmetic applications. You acknowledge and agree that any use of products outside the intended use is at your own risk.
3.3 Product Warranties and Limitations: We make no warranties or representations regarding the suitability, safety, or efficacy of our products for any specific purpose. CellSpark disclaims any and all liability for damages arising from the use or misuse of the products sold.
4. Pricing and Payment Terms
4.1 Pricing: All prices for products listed on the website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices do not include taxes, shipping fees, or other additional charges, which will be calculated at checkout.
4.2 Payment Methods: We accept payments via BTCPay, CashApp, and Venmo. Other Payment methods will be added soon. By submitting payment information, you represent that you are authorized to use the chosen payment method. All payments are processed through secure third-party payment processors.
4.3 Payment Confirmation: After submitting your order, you will receive an order confirmation email containing details of the products you have purchased. CellSpark does not guarantee that all orders will be accepted, and we reserve the right to cancel or reject any order at our discretion.
4.4 Payment Authorization: When you place an order, we will verify the payment method and ensure that the payment is authorized. If authorization is not received, we will notify you and may cancel or suspend the order.
4.5 Chargebacks and Payment Disputes: If you dispute any charge on your account or initiate a chargeback, we reserve the right to suspend or terminate your account and take appropriate legal action. Fraudulent chargebacks may result in legal consequences, including claims for damages.
5. Shipping and Delivery
5.1 Shipping Terms: We strive to process and ship orders promptly. However, shipping times are estimates and are not guaranteed. Delivery times may be affected by factors beyond our control, such as weather, strikes, customs processing, or carrier delays.
5.2 Shipping Fees: Shipping costs are determined based on the size, weight, and destination of the order. Shipping fees will be displayed at checkout. CellSpark is not responsible for any customs duties, taxes, or other fees associated with international shipments.
5.3 Delivery and Risk of Loss: Risk of loss and title for products purchased from CellSpark pass to you upon delivery to the carrier. If you receive a damaged or defective product, please refer to our Refund Policy for instructions on how to proceed.
5.4 Tracking and Shipping Notifications: Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. If you do not receive your package within the estimated delivery time, please contact our customer support team for assistance.
5.5 International Shipping: We offer international shipping to select countries. International shipments may be subject to customs duties, taxes, and import restrictions, which are the responsibility of the customer. Please check with your local customs office before placing an order.
6. Returns, Refunds, and Cancellations
6.1 Return Policy: Due to the nature of our products, we do not accept returns unless the product is damaged or defective. If you receive a defective or damaged product, you must notify us within 48 hours of receipt, and we will provide instructions on how to proceed with a replacement or return.
6.2 Refund Policy: Refunds are only available for defective or damaged products. If you are eligible for a refund, we will process the refund in the same manner as the original payment. Shipping charges are non-refundable.
6.3 Order Cancellations: Orders can be canceled at any time before shipment. Once an order has been shipped, it cannot be canceled. In such cases, you will need to follow the return process outlined in our Refund Policy.
6.4 Restocking Fees: In the event of a return, a restocking fee may apply, depending on the condition of the product and the circumstances of the return.
7. Privacy and Data Protection
7.1 Data Collection: We collect personal information, including your name, email address, billing and shipping information, and payment details, when you register for an account or make a purchase. We use this information to process orders, improve your experience, and communicate with you about your account or transactions.
7.2 Data Security: We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. By using our website, you acknowledge and accept this risk.
7.3 Privacy Policy: For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
8. Limitation of Liability and Indemnification
8.1 Limitation of Liability: To the maximum extent permitted by law, CellSpark and its affiliates, officers, employees, agents, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of the website, products, or services, even if CellSpark has been advised of the possibility of such damages.
8.2 Indemnification: You agree to indemnify, defend, and hold harmless CellSpark, its affiliates, employees, directors, agents, and licensors from any claims, losses, liabilities, damages, costs, or expenses (including attorneys' fees) arising out of your violation of these Terms, your use of our website, or any actions taken on your behalf.
9. Dispute Resolution and Governing Law
9.1 Arbitration Agreement: Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the website shall be resolved through binding arbitration. You waive the right to participate in any class action, class arbitration, or other representative action.
9.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law principles.
9.3 Jurisdiction: Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in [Your County], [Your State], and you consent to the personal jurisdiction of such courts.
10. Miscellaneous Provisions
10.1 Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
10.2 Entire Agreement: This Agreement constitutes the entire agreement between you and CellSpark regarding your use of the website and services, superseding all prior agreements and understandings, whether written or oral.
10.3 Force Majeure: CellSpark shall not be held liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, or government regulations.
11. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
- Customer Support: customersupport@cell-spark.com
- Sales Inquiries: sales@cell-spark.com
- Order Issues: orders@cell-spark.com
By using CellSpark’s website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. This Agreement governs your use of our products and services and is legally binding. Please ensure compliance with all provisions to avoid any disputes or issues.
Thank You For Choosing CellSpark
